Online Returns Portal – Russell's Western Wear, Inc.
Online Returns Portal
Russell's Hassle-Free Return Policy
Thanks for shopping with Russell's! Our goal is to make sure you get the right fit the first time, but if an item isn’t quite right, we're here to assist you in exchanging or returning your item.
Use the link below to complete your return or exchange in 4 simple steps.
Exchanges:
Russell's offers a ONE time FREE exchange when you return an item within 60 days of receipt.
Returns:
- Returned merchandise may not show any sign of wear. Tags and packaging must be intact. Try on boots on a carpeted surface only. Hard surfaces will scuff the sole and heel of the boots.
- Items must be returned within 60 days of receipt.
- A restocking fee of $10 will be deducted from your refund. This fee will be waived on defective items.
- Original shipping and handling charges are non-refundable.
- Merchandise must be returned in its original packaging (e.g. boot box) and placed in a shipping box or bag. Please do not apply tape or a shipping label directly on the boot box.
- If you return your web order to a local Russell’s location, bring your original receipt. We will provide a refund, exchange or store credit and waive the $10 restocking fee.
- All "Online Only" items cannot be returned to one of our store locations. These items are shipped direct from vendor and must be returned to the vendor by mail for processing.
- Please allow 3-5 business days from the date we receive your return to process your return or exchange.
Products
"The Ghost" Black with Black 3D Logo and Black Mesh
"The Ghost" Black with Black 3D Logo and Black Mesh
Price: $28.00 USD (Regular price $30.00 USD)
1/4 Zip Pullover - Solid - Khaki Brown
1/4 Zip Pullover - Solid - Khaki Brown
Price: $49.95 USD (Regular price $74.95 USD)
1/4 Zip Pullover - Striped - Oatmeal and Khaki Brown
1/4 Zip Pullover - Striped - Oatmeal and Khaki Brown
Price: $39.95 USD (Regular price $74.95 USD)
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1725 T-Shirt
Price: $20.00 USD (Regular price $35.00 USD)